The other day I was talking to a customer about the value of a Value Stream approach for their organization. We tend to focus way more on tech, how teams are organized and sometimes we forget to focus on the customer journey, the value we’re creating and what that means when need to deliver something. So, achieving that real customer value requires a holistic approach, seamlessly integrating all phases of that journey; data science, systems and processes, organizational culture, business models, services, and of course, the customer experience. By aligning these elements, we can create a streamlined path from data to customer satisfaction, ensuring every step adds meaningful value.
𝗞𝗲𝘆 𝗦𝘁𝗮𝗴𝗲𝘀:
– 𝗗𝗮𝘁𝗮: Using the power of data science to drive insights and innovation, even with the help on GenAI
– 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 & 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀: How can we implement robust engineering and development frameworks; think reusable components, “things as a service”, a catalogue that teams can pick and be fully standardized
– 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗖𝘂𝗹𝘁𝘂𝗿𝗲: With a Value Stream you can have multiple CoE’s (Centre of Excellence’s) fostering a collaborative and adaptive organizational culture
– 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗠𝗼𝗱𝗲𝗹: This is the hard part, but strategizing effective business and management consulting is needed for the success of that end-to-end customer journey and value
– 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: You need to be always designing services that align with customer needs and expectations, not with the teams or tech
– 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Finally, you need to ensure a seamless journey and enriching customer value
